《客舱安全管理与应急处置》内容充分体现空中乘务专业人才培养目标，结合中国民用航空局制定的相关规则和行业标准， 对客舱安全规则、客舱安全管理、民航乘务员自身安全管理、旅客安全管理、客舱应急设备、客舱应急处置等内容进行详细系统的介绍，使用大量案例和实图辅助学习。

张宏权，副教授，研究生学历，国家一级人力资源管理师，现任交通旅游学院副院长，省级优秀团课教师，校级优秀教师。主要担任中国旅游地理，民航地勤服务等课程的教学，公开发表论文20余篇、出版教材2部，主持并参与省级教改项目项。

项目1 客舱安全基础知识····························································································· 1 任务1.1 民航安全概述·························································································· 3 任务1.2 民航安全中的人为因素、差错管理··························································· 5 任务1.3 民航安全中的有效沟通及团队协作··························································· 9 任务1.4 民航安全中的情景意识··········································································· 14 项目2 客舱安全管理··································································································· 16 任务2.1 客舱安全的基本规定·············································································· 17 任务2.2 客舱安全工作流程·················································································· 29 任务2.3 机舱门的安全管理·················································································· 31 项目3 民航乘务员自身安全管理················································································· 35 任务3.1 机组安全职责························································································· 36 任务3.2 客舱乘务员安全工作要求······································································· 40 任务3.3 民航乘务员安全工作项点······································································· 48 项目4 旅客安全管理··································································································· 56 任务4.1 旅客安全管理规定·················································································· 58 任务4.2 旅客行为不当的处置·············································································· 62 任务4.3 非正常旅客的处置·················································································· 64 任务4.4 旅客非法行为的处置·············································································· 66 项目5 客舱应急设备··································································································· 70 任务5.1 客舱应急设备认知·················································································· 72 任务5.2 氧气系统································································································ 74 任务5.3 急救设备································································································ 78 任务5.4 火警探测和灭火设备·············································································· 82 任务5.5 紧急撤离设备························································································· 90 任务5.6 其他安全设备······················································································· 104